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#Cat in initial spelling alphabet pdf#
#Cat in initial spelling alphabet professional#
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Some of our clients get creative with it – the HP postcode could become Harry Potter for instance. We find customers hear C instead of S for Sierra, so S for Sugar tends to be the go-to. We always encourage people to check details and the phonetic alphabet is standard for that. It’s a must, not only does it help with noting customers accounts and capturing accurate information, it helps with quality as reduces the amount of input error on systems and calls. Thanks to Marianne Rutz Improves Quality and Reduces Errorsįirst thing they get trained in training when in a contact centre role. I’ve always used a “simple” Phonetic – switched Alpha for Apple etc as some customers struggled.Īny teams I work with have to learn the phonetic alphabet! This might sound old-fashioned – however it helps customers and advisors to spell correctly – which is an absolute must! I remember in my first agent role we used to have it on a printout stuck to the screen (retro!) following training. Thanks to Andrew Moorhouse at Deloitte Use A for Apple as some Customers Struggle Of course, there’s far more going on than this, but the absence of this agent behaviour correlates highly with the worst customer NPS outcomes. Use of the phonetic alphabet was not found once in any NPS Detractor conversations.Ĭonversely, 4.6% of all NPS promotors feature this behaviour. I’ve just analysed 10,000 call transcripts for a major UK bank. Thanks to Guy Strong Correlation Between Net Promoter Scores (NPS) and the Phonetic Alphabet Customers understood it as a means to relay back spelling of names or alpha numeric references for confirmation. We all used phonetic alphabet and it was formally part of the training. Way back when I used to be on the phones over 20 years ago, this was the normal practise at the company I worked at.

What Do Our Readers Think? Used as Part of Induction Training

#Cat in initial spelling alphabet professional#

Victoria Williams, Senior Professional Services Manager at Vonage, uses a different version of the phonetic alphabet and has shared her version with us:

#Cat in initial spelling alphabet download#

Free Modified UK Phonetic Alphabet Download in Editable PowerPoint Format.Free Modified UK Phonetic Alphabet Download in Editable Word Format.

#Cat in initial spelling alphabet pdf#

Free Modified UK Phonetic Alphabet Download in Printable PDF Format.

Get your free download of the UK Phonetic Alphabet now: The Standard Phonetic Alphabet used in the UK is the NATO Phonetic Alphabet Letterĭo you want to download this to share with your team? To get around this letters are spelled out as words, hence, A for Alpha, B for Bravo So for the postcode you say – “Was the Postcode MB2 3PP as in Mike Bravo 2 3 Papa Papa?” It then becomes very much easier to clarify spellings. So you could say is that Nicky starting with N for November. To get around that the phonetic alphabet was developed. Names can also be confused – for example the name Mickey sounds very much like Nicky.Īnd if you are asking for clarification if you say “Is that Mickey with an M” sounds very similar to “Is that Nicky with a N” The Postcode “NP2 3BP” could easily be misheard as “MB2 3PP” Finally, a cedilla is used on the c to make it sound like an English s: ç.The UK Phonetic Alphabet is a way of spelling out letters that can be easily confused on the telephone.įor example, over the telephone, the postcode “NP2 3BP” could easily be misheard as “MB2 3PP” which would be a very different location. Two combined letters (called orthographic ligatures) are used: æ and œ. A tréma (French for dieresis) is also applied: ë, ï, ü, ÿ. A circumflex applies to all vowels, except Y (considered as a vowel): â, ê, î, ô, û.

In addition to these letters French uses several accents: grave accents ( à, è, and ù) and acute accents ( é).

20 Consonants ( Consonnes): B C D F G H J K L M N P Q R S T V W X Z.

The French alphabet used today is less than 200 years old. These two letters are used mostly with adopted foreign words. During the period from Old French to Modern French, the letter 'K' was added. Unlike the English, who call it a "double-u," the French use "double-v" and pronounce it (doo-bluh-vay) after the 'V' which is pronounced (vay).

Originally there were twenty-five (25) letters, with 'W' being added by the mid-nineteenth century. French is based on the Latin alphabet (also called the Roman alphabet), and there are twenty-six (26) letters.